Travel Group Kashmir (“we”, “our”, or “us”) is committed to protecting the privacy of everyone who visits our website or uses our services. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.
1. Information We Collect
We may collect the following categories of personal information:
- Contact details — name, email address, phone number, and postal address when you submit an enquiry or booking form.
- Travel preferences — destination interests, travel dates, group size, dietary requirements, and other preferences you share with us.
- Payment information — billing details processed securely through our payment partners. We do not store full card numbers.
- Usage data — pages visited, time on site, browser type, and device information collected automatically via cookies and analytics tools.
- Communications — records of emails, WhatsApp messages, and phone calls for quality and legal purposes.
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and prepare personalised tour proposals.
- Process bookings, payments, and issue travel documents.
- Send you trip-related updates, itinerary changes, and important alerts.
- Send our newsletter and promotional offers — only with your consent.
- Improve our website and services through analytics.
- Comply with legal obligations under Indian law.
3. Legal Basis for Processing
We process your personal data on the following bases: (a) performance of a contract when you make a booking; (b) your consent for marketing communications; (c) legitimate interests in running and improving our business; and (d) compliance with applicable Indian laws including the Information Technology Act, 2000.
4. Sharing of Information
We share your data only with:
- Service partners — hotels, transport providers, and local guides necessary to fulfil your booking.
- Payment processors — to securely handle transactions.
- Analytics providers — such as Google Analytics (anonymised data only).
- Authorities — when required by law or to protect the safety of our customers.
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Booking records are kept for a minimum of 7 years in accordance with Indian accounting regulations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data (subject to legal obligations).
- Withdraw consent to marketing at any time by clicking “Unsubscribe” in our emails.
- Lodge a complaint with the relevant data protection authority.
To exercise your rights, email us at privacy@travelgroupkashmir.com.
7. Cookies
We use cookies and similar tracking technologies on our website. For full details, please read our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transfers are encrypted using TLS.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or emailing registered users.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@travelgroupkashmir.comor write to us at our registered office in Srinagar, Jammu & Kashmir, India.