We understand that plans sometimes change. This policy explains the cancellation charges and refund process for all bookings made with Travel Group Kashmir.
1. Cancellation by the Client
All cancellation requests must be submitted in writing to info@travelgroupkashmir.com. The date of receipt of written notice determines the applicable charge.
Standard Cancellation Schedule
| Days Before Departure | Cancellation Charge | Refund |
|---|---|---|
| 30 days or more | 10% of total package cost | 90% |
| 15–29 days | 50% of total package cost | 50% |
| 7–14 days | 75% of total package cost | 25% |
| Less than 7 days | 100% of total package cost | No refund |
| No-show | 100% of total package cost | No refund |
* The deposit is non-refundable in all cases. Cancellation charges are applied on top of the forfeited deposit where applicable.
2. Non-Refundable Items
The following costs are non-refundable regardless of when the cancellation is made:
- Airline tickets, train tickets, and permit fees.
- Hotel no-show fees charged by the property.
- Costs already incurred on the client’s behalf prior to cancellation (guides booked, vehicles dispatched, etc.).
- Peak season bookings (15 December – 15 January and 1 May – 15 July) may have stricter cancellation terms stated at the time of booking.
3. Cancellation by Travel Group Kashmir
In the rare event that we must cancel a tour due to force majeure, natural calamity, government-imposed restrictions, or insufficient bookings:
- We will provide maximum advance notice possible.
- We will offer an alternative itinerary of equal value, or
- A full refund of all monies paid to us will be processed within 14 business days.
We are not responsible for costs incurred by you for flights, visas, or other arrangements made independently.
4. Partial Cancellations
If one member of a group cancels, the cancellation charges apply only to that person’s share. However, if the group size falls below the minimum required for a group rate, the remaining passengers may be charged the individual rate difference.
5. Early Return
No refund is given for unused portions of a tour if a client chooses to return home early, unless the early return is due to a genuine medical emergency supported by documentation.
6. Refund Process
Approved refunds are processed to the original payment method within 14 business days of the cancellation confirmation. Bank processing times may vary. We are not responsible for delays caused by payment processors or banking institutions.
7. Travel Insurance
We strongly recommend purchasing travel insurance at the time of booking to protect against unforeseen cancellation costs. Our cancellation policy is independent of any insurance claim you may make.
8. How to Cancel
Email your cancellation request to info@travelgroupkashmir.com with your booking reference number and the reason for cancellation. You will receive a written confirmation of the cancellation and applicable charges within 48 hours.